Catering Terms & Conditions

PLEASE NOTE: We care deeply about great food, clear communication, and respectful relationships. These terms exist to protect our team, our ingredients, and your experience.

In short:

  • Orders are confirmed once paid in full

  • Catering requires advance notice for cancellations

  • Holiday pre-orders are more flexible

  • We prepare food fresh and seasonally

  • We ask for care, kindness, and clear communication

If you have questions before ordering, we’re always happy to talk them through. Please contact us at (603) 772-8432 or hello@gingerfoxbakery.com.

1. Parties & Scope of Agreement

This Catering and Holiday Pre-Order Agreement (“Agreement”) is between the client (“Client”) and the Altitude Companies brand fulfilling the order, including but not limited to GINGER FOX LLC, LANEY & LU LLC, and PALETTE (each referred to as “we,” “us,” or “our”).

Orders are fulfilled by the brand and location specified in your confirmation or invoice. ALTITUDE Companies is not the merchant of record.

These Terms apply to all catering orders, special orders, and holiday pre-orders, regardless of which Altitude brand’s items are included.

2. Order Confirmation & Finalization

Orders may be confirmed via email, text message, written quote, phone, or online ordering system.

Orders are finalized only upon receipt of full payment (“Full Payment”). Once payment is received, all details—including menu selections, quantities, guest count, service style, and pickup or delivery timing—are considered confirmed and final.

Same-day or next-day orders may be accommodated by phone only, subject to availability.

3. Payment Terms

Full Payment is required to finalize all orders and includes:

  • The quoted price of food and services

  • A mandatory 15% gratuity on all orders over $150, distributed directly to our team

  • Additional gratuity up to 20% is strongly recommended and deeply appreciated

  • Delivery fees, quoted separately based on delivery address and logistics

  • New Hampshire Meals & Rooms Tax (8.5%), unless valid tax-exempt documentation is provided prior to payment

We reserve the right to adjust pricing if ingredient availability or market conditions change unexpectedly. If adjustments are required, we will communicate promptly and transparently.

4. Cancellation, Refunds & Credits

CATERING ORDERS

Due to advance planning, labor, and perishable procurement, the following cancellation policy applies to catering orders:

  • 8+ days prior to event:
    Refund of 50% of the order total or , or a full refund issued as a gift card (customer’s choice)

  • 7 days or fewer prior to event:
    No refunds. A credit issued as a gift card for the unused portion of the order, less a $50 preparation fee, may be provided at our discretion.

  • Less than 72 hours prior to event:
    No refunds or credits due to food procurement and preparation already in progress.

HOLIDAY PRE-ORDER

Holiday pre-orders may be cancelled up to 24 hours prior to pickup for a full refund. Cancellations within 24 hours are non-refundable.

All cancellations must be submitted in writing to: catering@altitudecompanies.com

Cancellations are ONLY effective upon written confirmation of the receipt of your cancellation.

5. Menu Details, Modifications & Guest Counts

Menus may be priced per person, by quantity, or à la carte.

  • Final guest counts (when applicable) are due 7 days prior to the event

  • If no update is received, the original quoted count will apply

All changes must be submitted in writing and approved by our team. Changes within 72 hours of the event are not guaranteed and may affect pricing or availability. Any approved changes that increase the order total must be paid immediately.

6. Tableware, Presentation & Service Items

If included in your proposal, reusable presentation wares may be provided.

  • All wares remain the property of the fulfilling brand

  • Items must be rinsed only (no soap or dishwasher)

  • Returned within three (3) business days to the originating location

Clients are responsible for wares while in their possession. Missing or damaged items will be invoiced per the provided packing list.

Optional alternatives include:

  • Compostable or disposable wares (additional fee)

  • Next-day ware pickup within delivery radius (additional fee)

7. Food Safety & Transfer of Responsibility

Food is prepared and transported according to food safety standards. Responsibility transfers to the Client upon pickup or delivery.

Clients are responsible for:

  • Maintaining safe temperatures

  • Preventing cross-contamination

  • Disposing of food left out beyond safe time limits

We are not liable for foodborne illness or allergic reactions resulting from improper handling after transfer.

8. Allergens & Dietary Preferences

Our kitchens handle common allergens including dairy, nuts, wheat, coconut, soy, shellfish, mushrooms, and eggs. We cannot guarantee an allergen-free environment.

Clients must communicate dietary needs in writing prior to finalizing the order.

9. Seasonality & Substitutions

Menus are prepared fresh and seasonally. We reserve the right to substitute ingredients or garnishes of equal or greater value based on availability.

Photos are for inspiration only.

10. Client Responsibilities & Conduct

Clients agree to:

  • Provide accurate event details and access instructions

  • Maintain safe, respectful conditions for staff and equipment

We reserve the right to refuse or discontinue service if conditions are unsafe, abusive, or inappropriate toward our team.

11. Permits & Venue Requirements

Client is responsible for obtaining any required permits or approvals unless otherwise agreed in writing.

12. Alcohol

We do not serve alcohol. If alcohol is present, the Client assumes full responsibility for compliance and guest conduct.

13. Photography & Promotion

We may photograph food displays and non-identifiable event elements for promotional use. Opt-out requests must be submitted in writing at booking.

14. Limitation of Liability

Our total liability shall not exceed the total value of the order, except in cases of gross negligence or willful misconduct.

15. Dispute Resolution (Mediation)

Any disputes arising under this Agreement shall first be submitted to good-faith mediation in the State of New Hampshire before litigation may be pursued.

16. Force Majeure

We are not liable for delays or non-performance due to events beyond our control. We will work in good faith to reschedule or issue a credit when possible.

17. Non-Disparagement

Both parties agree to communicate respectfully and refrain from defamatory or disparaging public statements.

18. Governing Law

This Agreement is governed by the laws of the State of New Hampshire.